Adoption of cloud services is picking up pace among large organizations, with telecom providers well positioned to take advantage, according to a survey. Cloud services adoption is up 61 percent from April 2010 with 45 percent of multinational companies (MNCs) already using cloud sourcing for at least some elements of key IT services.
Asia-Pacific MNCs are reporting the greatest cloud interest, with 63 percent uptake across all cloud services categories; networking, communications, applications, corporate IT systems, as well as data management, security and backup.
Around the globe, enterprises have already moved significant resources to the cloud and are ready to move more application services. The dominant areas of cloud services uptake are in data backup and storage, at 51 percent of respondents, with an additional 33 percent reporting their intention to procure cloud data backup and storage services in the next 24 months. Cloud uptake is permeating all sectors. Finance and insurance multinationals have adopted cloud services for some elements of corporate IT systems (56 percent), whereas manufacturing is embracing cloud components for networking and data management (63 percent and 59 percent, respectively).
Sectors are also placing different applications in cloud environments. Professional services single out Customer Relationship Management (CRM) (50 percent) while finance and insurance places strong emphasis on document management (50 percent). Manufacturing places most value on messaging (41 percent) and CRM (41 percent).
Seventy-five percent of MNCs rate scalability of capacity and matching capacity to fluctuating demand as the main benefits from the use of cloud services, with increased speed of provisioning coming in a close third (72 percent). Cost transparency is regarded as least important with only 24 percent citing this as a major benefit.
Telecommunication providers are emerging as trusted partners and credible suppliers for cloud services, increasing from 37 percent in 2010 to 49 percent in 2011.
Comment from Evan Kirchheimer, Practice Leader, Enterprise Services, at Ovum: We believe the majority of MNCs are currently between "early" and "adolescent" adoption phases of cloud-based services, with broader and deeper adoption being contemplated. Greater adoption is dependent on the resolution of security, governance and reliability and once these concerns are addressed through standardised, tested offers from service providers, more large enterprises will feel comfortable positioning cloud as a preferred procurement option.
About the study: Ovum analysts interviewed CIOs, telecoms managers and/or IT directors with global responsibility for communications services (fixed, mobile, voice, data, IT) at 102 multinational corporations during April and May 2011.
Contact: http://www.cw.com
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