An industry researcher suggests that small and medium businesses (SMBs) prioritize planning and management of the following areas to realize benefits from cloud-based applications:
-- Organizational: Organizational issues and people continue to provide the majority of obstacles to successful SaaS implementations. Training beyond simple "how to" instruction will aid adoption.
-- Technology: In most cases SaaS solutions need to link with existing business systems. Effective management of internal IT resources and/or external implementation partners is critical.
-- Operational Skills: While the need for software development and upgrading skills will lessen, more systems integration knowledge will likely be required. Also, a shift from capital to operational expenditures when deploying SaaS applications requires financial management adjustments.
Comment from Robert McNeill, Saugatuck Technology vice president: Our 2010 survey research indicates that CRM is one of the top five cloud-based applications being adopted by SMBs today, and is expected to lead SaaS adoption and deployment for SMBs through year-end 2012.
About the publication: Sage North America says that a white paper it sponsored "Software-as-a-Service: Managing Benefits for SMBs," by Saugatuck Technology, is available here.
Contact: http://www.sagenorthamerica.com
No comments:
Post a Comment